Returns & Refunds Policy

Last updated: January 17, 2026

This Returns & Refunds Policy applies to all purchases made through the Voodoo & Prayers website (the "Store"), which is operated via Shopify. Please read this policy carefully before placing an order.

This policy is designed to comply with applicable Spanish and European Union consumer protection laws.

1. Overview

Voodoo & Prayers is a lifestyle brand offering clothing, music, art, and related products. Some items are stocked and shipped in-house, while others are custom-made or produced on demand through third-party fulfillment partners.

Because of this mixed fulfillment model, return and refund eligibility depends on the type of product purchased, as outlined below.

2. Right of Withdrawal (EU Consumers)

If you are a consumer located in the European Union, you generally have the right to withdraw from a purchase of non-custom physical goods within 14 calendar days of receiving your order, without providing a reason.

To exercise your right of withdrawal, you must notify us in writing within the 14-day period.

The right of withdrawal does not apply to:

• Custom-made or personalized items

• Made-to-order or print-on-demand products produced specifically for you

• Digital content once access or download has begun

• Final sale collections explicitly marked as non-returnable

These exclusions are permitted under EU consumer law.

3. Custom, Made-to-Order & Drop‑Shipped Items

Many of our products are made-to-order and fulfilled through our manufacturing partner (including Tapstitch fulfillment).

By placing an order for a custom or made-to-order item, you acknowledge and agree that:

• The item is produced specifically for you after the order is placed

• Custom or made-to-order items are final sale and cannot be cancelled, returned, or refunded once production has started

• Minor variations in color, texture, print placement, or finish are inherent to artistic and print-on-demand production and do not constitute defects

If a made-to-order item arrives damaged or defective, please see Section 7 below.

4. In‑House Fulfilled Physical Products

For physical products stocked and shipped directly by Voodoo & Prayers:

• Returns are accepted within 14 days of delivery

• Items must be unused, unworn, unwashed, and in original condition with all original packaging and tags intact

• Proof of purchase is required

Once approved, return instructions will be provided.

5. Return Shipping & Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages

• No restocking fees are charged

Original shipping fees are non-refundable, except where required by law.

6. Final Sale Items

The following items are final sale and not eligible for return or refund:

• Custom or personalized items

• Made-to-order or print-on-demand products

• Digital products (music, art, media)

• Items marked as "Final Sale"

• Products from five (5) designated collections identified on the website as non-returnable

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If the issue is confirmed, we may, at our discretion and as required by law:

• Replace the item

• Issue a refund

• Provide store credit

For made-to-order items, replacements are limited to defects or fulfillment errors only.

8. Shipping Delays & Lost Packages

Shipping times provided on the website are estimates only and not guarantees.

Refunds will not be issued for delays caused by:

• Customs clearance procedures

• Carrier delays or logistical issues

• Weather conditions

• Public health events or international shipping restrictions

If tracking shows no movement for an extended period, please contact us and we will investigate with our fulfillment partners.

9. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees determined by the destination country.

• These charges are the responsibility of the customer

• Refusal to pay customs fees does not qualify the order for a refund

10. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

• We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout

• Returned packages due to address errors may require additional shipping fees to resend

• Orders may be held by carriers for up to 90 days for international phone number confirmation

11. Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method

• Processing times may vary depending on your bank or payment provider

• Digital products and final sale items are non-refundable

12. Contact Us

For questions about returns or refunds, please contact:

Email: info@voodooandprayers.com

We aim to respond within 24–48 business hours.

This policy does not affect your statutory consumer rights under applicable law.